England & Wales

0800 018 5026

Scotland

0808 801 0323

About the Service

Who are we?

The UK's leading lone parent charities working together to provide:

  • An information and support service to parents and families who face the many issues surrounding one parent families.
  • We are a member of the Telephone Helplines Association.

Who can call?

Anyone affected by the issues surrounding one parent families:

  • Parents
  • Family members (e.g. grandparents and other relatives)
  • Children
  • Friends
  • Community Groups
  • Public & Private service providers

Who can you speak to?

  • Our helpline workers come from the partner charities in England, Scotland and Wales.
  • All our helpline workers are fully trained to provide support and information.
  • The helpline is not a counselling service but can provide information on counselling services available in your area.

What can we do?

Information

We offer:

  • Up-to-date information and guidance about lone parent issues.
  • Fast and accurate information about services and support available in your local area.

We can provide information on:

  • Benefits
  • Money
  • Legal rights
  • Childcare
  • Holidays
  • Work
  • Education
  • Training
  • Maintenance
  • Housing

Publications

We have a range of free publications that we can send to you:

  • Money Matters
  • Housing Issues
  • Childcare
  • Maternity
  • Legal issues
  • Back to work
  • Maintenance
  • and many more...

Confidentiality

The service is confidential. Confidentiality will only be broken if a child is deemed to be at risk of abuse or an adult is perceived to be in a life-threatening situation (e.g. suicide).